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FAQ
   
 
   
How do I set up email forwarding accounts and POP mailboxes?
  Visit http://example.com/tools/setup/ with your web browser. Enter your mail setup password. If necessary, read the section below about how to find your mail setup password.
   
 
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How do I retrieve email from my POP mailboxes?
  Your email program (most likely Outlook Express, Eudora, or Netscape Messenger) will ask you for a POP server, a username, and a password when setting up an account.

(We have detailed instructions for Microsoft Outlook Express)

Your POP server is example.com. Replace the word example.com with your domain name.

Your POP username is user-address (your KICS account name, followed by a hyphen and the name of the POP mailbox that you created).

Your POP password is whatever you specified when you created the POP mailbox.

For example, cosmonet@stellarnetworks.com might use these settings:

POP server: stellarnetworks.com
POP username: stellar-cosmonet
POP password: z89urn
In addition to the POP mailboxes you create, you have a default POP mailbox. The username for that mailbox is your KICS account name; the password is your account password, which was included in the setup email you received with your account.
   
 
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How many forwarding accounts and POP mailboxes can I use?
  As many as you want.

You are limited only by the total amount of disk space consumed by your POP mailboxes. If one mailbox (or your web site) consumes all of your disk space, then all of your mailboxes will stop receiving mail. In this case, incoming messages will wait up to 24 hours for some more space to become available; then they will be sent back.

Disk space limits do not apply to forwarding addresses.

You have a 30 day grace period, during which you can exceed your storage quota by 100 megabytes without affecting mail delivery.

   
 
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How do I use KICS as my outgoing mail (SMTP) server?
  Tell your email program that your SMTP server is "smtp.kics.bc.ca", and that it requires SMTP authentication. Your SMTP username is your KICS account name. Your SMTP password is the same as your mail setup password.  
   
 
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What if I lost my mail setup password?
  Connect to your FTP account. Inside the Maildir folder, there is a file called password. That file contains your mail setup password.
   
 
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What if I lost the password to one of my POP mailboxes?
  Visit your mail setup page (http://example.com/tools/setup) and click the mailbox whose password has been lost.

Make up a new password. Type the new password into the "password" box and click "Save Changes."

   
 
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How do I read my email online?
  Visit your tools page (http://example.com/tools) and click "check your mail."

Type the name of the mailbox you wish to check (for example, cosmonet). Type the password for that mailbox. Click "Open."

This only works with POP mailboxes!

New: To read the mail in your default mailbox, leave the username box empty, and use your FTP password. (If you send mail this way, your return address will be <webmaster@example.com> unless you change it on the webmail "Preferences" page.)

   
 
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How do I forward my email to another address?
  Visit your mail setup page (http://example.com/tools/setup) and click the address you wish to forward (or type the address into the box at the top of the page and click "Create").

Select the box called "forward to a different address." Type the forwarding address into the box. Click "Save Changes."

   
 
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How do I set up a mailing list?
  First, use your mail setup page to create an address -- for example, "thelist" -- which forwards mail to several addresses.

Create a second address called "thelist-owner" which forwards to your regular address. Then you will receive any messages about undeliverable mail, rather than the person who sent the message to the list in the first place.

   
 
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How do I set up a mailing list with automated subscriptions?
  Let's say you own example.com and you want to set up a mailing list called goodfolks@example.com.

People will subscribe to the list by sending mail to goodfolks-subscribe@example.com.

The person who is in charge of the list (deals with complaints, problems, etc) is joe@example.com.

Log in via telnet or SSH and type:

user@kics:~ $ kics-ezmlm-make goodfolks@example.com joe@example.com
Subscribe yourself to your new mailing list by sending a blank message to goodfolks-subscribe@example.com. Within seconds you will receive a reply from the mailing list robot, asking you to confirm your subscription (this prevents people from being subscribed to your mailing list without their consent). Reply to the confirmation message. Within seconds, you'll receive another message to acknowledge that you are subscribed.

Test the mailing list by sending a message to goodfolks@example.com. The mailing list robot will send your message to all subscribers (ie. yourself).

Most of the mailing list's behaviour is determined by ezmlm; you can find more information about ezmlm at ezmlm.org and at the author's page at cr.yp.to.

Our kics-ezmlm-make program contains several additional features which you can customize or disable:
 

  • Each message sent out by your mailing list includes instructions for subscribing, unsubscribing, and contacting a human (goodfolks-owner@example.com). You can customize these instructions by editing the GOODFOLKS/text/msg-bottom file in your home directory.
     
  • Messages containing the text "-- MAILING LIST INSTRUCTIONS --" are not accepted at the list address. This forces subscribers to remove excess quoted text before posting replies to the list.
     
  • Email signatures are silently removed from outgoing messages: if a message contains "-- " (hyphen hyphen space) on a line by itself, everything after that line is assumed to be part of the sender's signature.
     
  • MIME-encoded messages, HTML messages, attachments, viruses and spam are not accepted at the list address.

Normally, anyone can post messages, regardless of whether they're subscribed. You can change this rule according to the purpose of your mailing list:
 
  • If you put some email addresses in GOODFOLKS/senders-reject (one per line) then those addresses will not be allowed to post messages to the list. annoyingperson@example.org
     
  • If you create an empty file GOODFOLKS/senders then only subscribers will be allowed to post messages to the list.
     
  • If you put some email addresses in GOODFOLKS/senders then only those addresses will be allowed to post messages to the list. goodfolks-owner@example.com

Here are some other important ezmlm features:
 
  • If a file called GOODFOLKS/archived exists, then an archive of previous messages is kept in GOODFOLKS/archive/.
     
  • If a file called GOODFOLKS/public exists, then anyone is allowed to subscribe or unsubscribe. Otherwise you have to do it yourself by logging in via telnet or SSH and running the ezmlm-sub and ezmlm-unsub programs.
     
  • Also, if GOODFOLKS/public exists, then anyone can retrieve a copy of message number 123 from the archive by sending a message to goodfolks-get.123@example.com.

For more information about configuring and using mailing lists, contact help@kics.bc.ca.
   
 
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Am I allowed to send spam?
  No.

If you have a mailing list, you should consider setting up an automated subscribe/unsubscribe process to prevent people from being subscribed to your list against their wishes.

   
 
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I received spam. Where did it come from? What should I do about it?
  The headers contain the only worthwhile information in a spam message.

The source of the spam is the computer that sent the message to the KICS server. You'll find two lines in the headers that look like this:

Received: from unknown (HELO yahoo.com) (210.99.124.167) by duo.kics.bc.ca with SMTP; 31 Jan 2002 02:24:29 -0000
In this case, the source of the spam is 211.101.236.160. The word after HELO should be ignored; it is forged. If you forward this message to abuse@kics.bc.ca, KICS will block mail from 211.101.236.160 until we are contacted by the owners of that computer.
Received: from 217-126-229-201.uc.nombres.ttd.es (HELO gerencia.ayto-ciudadreal.es) (217.126.229.201) by duo.kics.bc.ca with SMTP; 5 Feb 2002 06:46:26 -0000
In this case, the source of the spam is 217-126-229-201.uc.nombres.ttd.es, which is evidently a computer in Spain. The word after HELO should be ignored; it is forged. If you forward this message to abuse@kics.bc.ca, KICS will block mail from 217.126.229.201 until we are contacted by the owners of that computer.
Received: from web20908.mail.yahoo.com (216.136.226.230) by duo.kics.bc.ca with SMTP; 27 Sep 2001 11:03:12 -0000
In this case, the source of the spam is web20908.mail.yahoo.com. You should forward the entire message, including headers, to abuse@yahoo.com.
Received: from seladm.selkirk.bc.ca (199.60.144.1) by duo.kics.bc.ca with SMTP; 9 Feb 2002 18:18:34 -0000
In this case, the source of the spam is seladm.selkirk.bc.ca; the spam was forwarded to the KICS server through your email account at Selkirk College. In general, KICS avoids blocking mail from local companies and ISPs, even if they are inadvertently forwarding spam to us.
   
 
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Is spam illegal, or just annoying?
  It might be illegal, but it's usually impossible for the legal system to do anything about it.
   
 
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I received an attachment. Is it a virus?
  On your email setup page at http://example.com/tools/setup/ you can easily set up a virus filter on some or all of your email addresses. This will protect you from most viruses; it does its best to refuse any message that contains a program in an attachment.

Unfortunately, there is no perfect solution to the problem of identifying viruses.

Contrary to popular belief, you can not assume that an attachment is safe simply because you know the person who sent it to you. There are two reasons why not.

First, the person who sent you the virus didn't intend to send it to you; the virus sent itself. Otherwise it wouldn't be a virus!

Also, just like spammers, many viruses lie about which email address they're coming from.

For example, if bob@example.com has a virus, the virus might find doug@example.com and yvonne@example.com in Bob's address book. It will send a message to Yvonne using doug@example.com as a return address.

Neither Bob (the real sender) nor Doug (whose name is on the message) knew about the virus. Even if Doug has the best anti-virus program ever made, Yvonne (and you) can still receive a virus with his name on it.

   
 
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I received a virus warning. Is it a hoax?
  Probably.

Before you act on it, verify it by looking it up on a virus-related web site like mcafee.com or symantec.com.

If it says "forward this to everyone in your address book," then it is almost certainly a hoax.

If it says "this is the most dangerous virus ever and it will destroy your hard drive," then it is almost certainly a hoax.

   
 
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How do I relay all of my mail from the KICS server to my own SMTP server?
  First, arrange for all mail to be delivered to your default mailbox (you can do this with http://example.com/tools/).

Next, make sure your SMTP server is configured to accept mail for all the domains your account receives mail for (for example, example.com and example.net).

To transfer the mail in your Maildir to your own SMTP server, log in to your KICS account and run this:

maildirsmtp Maildir YOURACCOUNTNAME-YOURIP duo.kics.bc.ca
For example, if your account name is "fred" and you want your mail sent to an SMTP server at 204.244.102.57:
maildirsmtp Maildir fred- 204.244.102.57 duo.kics.bc.ca
For more information, type man maildirsmtp .
   
 
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Detailed Instruction for setting up KICS mail using Outlook Express
   
  From the top menu, choose Tools, then Accounts. You will se a control centre similar to the one shown below. Click the Add button, then click the Mail tab.
 
   
  Type the name you wish to appear as the "From" address of each message sent from this account. Click Next.
 
   
  Enter the email address you wish to add for this account, like address@example.com. Click Next.
 
   
  In the next window select "My incoming mail server is a POP3 server". Under "Incoming mail" enter your domain name (like example.com or user.kics.bc.ca -- replace the word user with your account name).

Under "Outgoing mail", enter your ISP's SMTP server. This is supplied by whoever provides your internet connection.
 
   
  Now you will be asked to provide a username and password. Enter your KICS account name, followed by a hyphen and the address part of the mailbox that you created (for example, foo-allan if you are setting up allan@foo.kics.bc.ca and your KICS account name is foo). If you are the only person who uses your computer, you can tell Outlook Express to remember your password, so you don't have to type it each time you check your mail. Click Next and then Finish
 
   
  You will now be taken back to the original control center. The new account should now show up, similar to the one shown below. If necessary, you can edit this account at any time by returning to this control center, clicking the account, then selecting Properties.
 
   
  If you want to add more POP mailbox accounts, repeat steps 1-5.

Click Close to return to Outlook Express.

7. The next time you refresh (Send/Recv) or open Outlook Express, it will retrieve messages from your POP mailbox.

Verify that everything is working correctly by sending an email to yourself.
 
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