Frequently Asked Questions
Getting Started
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The instructions in this FAQ use yoursite.com in examples. Replace yoursite.com with your domain name.
Non-profits that don't have their own domain name, however, will use youraccount.kics.bc.ca. In this case, replace youraccount with your KICS Account name.
Please review these pages carefully. If you still can't find the information you need, request assistance by submitting a Support Ticket.
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Terms of Use
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Acceptable Use Policy
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If you violate the terms of this policy, your service
may be suspended or terminated at the discretion of the system
administrator. Refunds will not be provided.
1. General
You may not resell the services that we provide to you. For
example, you cannot charge someone to host a mailing list
that runs on our server. You cannot charge someone to host
their web page by putting it inside your own. However, you
can charge someone to advertise for them on your site.
You may not do anything that is illegal in British Columbia.
The remaining rules are divided into categories for convenience.
Obviously, that doesn't mean you're allowed to break into
other people's equipment using your email account, just because
break-ins appear in the shell account category.
2. Use of email service
You may not send spam. See the spam policy for more
details.
You may not participate in a "get rich quick" mailing list.
Pyramid schemes are illegal in Canada. They don't work anyway,
so you're not missing anything.
You may not knowingly send a virus, trojan horse, etc. (unless,
of course, you identify it as such, and only send it to someone
who wants to study it and knows what to expect).
Please do not forward a "virus warning" to anyone until you
verify that it is real. Most are hoaxes.
3. Use of web hosting service
You may not distribute copyrighted material without permission.
You may not distribute any material intended to encourage
hatred, violence, or crime.
You may not distribute pornography.
You may not distribute viruses, trojan horses, etc. See above.
You may not use spam to advertise your web site (even if
you send your spam from someone else's mail server).
4. Use of shell accounts
You may not break into our equipment. You may not use our
equipment to help you break into anyone else's.
("Breaking in" is defined broadly, to include any attempt
to use resources without explicit or implicit permission from
the owner. For example, a denial of service attack counts
as breaking in.)
You may not obstruct other peoples' legitimate access to
our equipment.
You may not use excessive computing resources. Normally,
it takes some effort to break this rule on a UNIX computer.
However, if you install your own programs, you should use
tools like "time" and "ps" to find out how much memory and
CPU time they use.
5. Publicity and Referrals
If you would like to send out publicity about your web site
that refers to KICS, we ask that you confine it to acknowledging
KICS as your hosting provider ("hosted by KICS"). If you would
like to refer to KICS in a different way ("a KICS project"
or "brought to you by KICS"), please ask us first.
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Spam Policy
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1. Sending spam
You may not use KICS equipment to send spam.
You may not use spam to advertise a web site hosted by KICS
(even if you send your spam from someone else's mail server).
If you use KICS equipment to send spam, whether intentionally
or not, we simply prevent your computer from connecting to
our mail server. This applies to everyone: KICS members, customers,
and the general public. You may apply to a review board to
have service restored.
Our mail server also refuses connections from publicly listed
spam sources. We use several public RBL services like ordb.org,
orbl.org, orbz.org, and mail-abuse.org. If you can't get off
their lists, you may apply to a review board to have service
restored.
2. Receiving spam
If you receive spam, the easiest thing to do is delete it.
If you receive spam that has passed through the KICS server
on its way to you, and you wish to help us do something about
it, please forward it to spam@kics.bc.ca for inspection (Note:
you must forward all of the headers as well as the message
itself). The headers sometimes reveal likely spam sources,
which can be blacklisted automatically.
You might also try an automatic spam filter. For example,
your email program might be able to filter everything that
contains the phrase "absolutely free" in upper case, or five
consecutive exclamation points. Anything that mentions "turnkey
franchise-type biz" is probably junk.
3. Identifying spam
Spam is commercially motivated email that you did not explicitly request.
"Opt-out mailing lists" are spam.
Reputable companies require that
you initiate the subscription process. They also ask you
to return a confirmation message before they put you on their
mailing list. That is the only way to verify that you are
the same person who requested the subscription.
Another common feature of legitimate bulk mail is that it
tells you how to subscribe.
Spammers rarely advertise a subscription address.
Don't try to unsubscribe from a spam list. If it does anything
at all, it will just inform the spammer that your email address
is a good target because it reaches a real person.
If you receive a form letter from someone you've never heard
of, it's almost certainly spam. Forward it along with all original headers
to spam@kics.bc.ca before
you delete it.
4. Other junk: email viruses
Non-commercial junk messages, like petitions and virus hoaxes,
are called email viruses.
The only reasonable response is to politely notify the sender,
who is probably an intelligent and reasonable person with
inadequate netiquette.
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Disclaimer of Liability |
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KICS does not accept any liability arising from the use of
this service.
We do keep backups, but we can not guarantee that your data
will not be lost. If your data is critically important, you
should keep your own backups as well.
KICS shall not be liable for damages against the customer including: loss, or expense of any kind arising out of or resulting from malfunction, delays, interruption of service, loss of business income, loss of goodwill, work stoppage, loss of data, and/or subsequent damage.
Our service is extremely reliable (about 99.995% availability
over the 12 months before this was written) but we can not
guarantee quality of service.
We take security seriously, but we can not guarantee that
your private data is inaccessible to others.
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